Frequently Asked Questions 

Click on a question to view the answer and learn more about using Coupa for Blue Origin. If your question isn’t addressed, send us an email at [email protected].

Looking for training?

Review our Coupa Supplier Portal Training Guide

Watch our CSP Training Video using this passcode: mNLzKh2J.

Coupa Supplier Portal

Orders & PO Collaboration

RFQs / Sourcing Events

Invoices

Coupa Supplier Portal (CSP)

I don't have a Coupa Supplier Portal Account. How will I start using the CSP for Blue Origin?

For suppliers not currently linked with Blue Origin in CSP, you will receive an email to create your CSP Account and set up your business details to do business with Blue Origin. The email will come from [email protected] and will contain a link to create a new CSP Account. If you haven’t received an email please check your spam folder. You may also contact us at [email protected] to confirm which email address we have on file for your supplier account. 

I have an existing CSP Account. Will I need to create a new CSP Account for Blue Origin?

Suppliers with existing CSP accounts won’t need to create a new CSP account. If your CSP invitation is sent to your existing CSP email address, you will simply receive an email notification that you’re connected with Blue Origin. You’ll start seeing Blue Origin listed as a customer in your CSP account after Oct. 13th. If you’re not seeing Blue Origin listed as a customer in your CSP account, please contact us at [email protected] to make sure we have your correct email address on file. 

We have an existing CSP Account but don't see Blue Origin listed as a customer.

If you don’t see Blue Origin listed as a customer in your CSP account, contact us at [email protected] so we can check your setup in Coupa. In your email, please include your Business Name plus CSP Login Email Address and specify that your issue is you are unable to view Blue Origin in your CSP account. 

Is there a cost to use the CSP?

The CSP is free to use and there is no cost for suppliers to use the portal to conduct business with Blue Origin.

You may see additional programs offered to suppliers in CSP such as Coupa Verified and Coupa Advanced. These programs are optional paid programs that suppliers may purchase if desired, but costs are paid by suppliers.

How do we add more users to our CSP Account or give users access to Blue Origin?

Any user with the Admin role can add more users to your CSP Account by navigating to Setup > Users. Admins can also manage user permissions to give users permissions to access Blue Origin data in CSP. You can add as many users as needed in your CSP account. Learn more here: Add and Manage CSP Users

How do we identify the CSP Admin(s) for our account?

CSP Admins will be able to see and access a Setup tab in their CSP menu. If you do not see the Setup area, this means you are not set up as an Admin for your CSP account. You can navigate to the home page and click the “View Admins” link to see your Admin Users. Click on a name and email your CSP Admin asking them to update your user permissions as needed.

How do we view and manage our Coupa notifications?

Any user can view their system notifications and manage how they receive notifications in Coupa. These settings are available in your CSP Account by navigating to the top right and clicking on Notifications to view your notifications and Notification Preferences to adjust your settings. Learn more here: View and Manage Notifications

How do we get help with CSP?
  • Please review our Coupa Supplier Portal Training Guide for detailed instructions on using CSP
  • To learn more about working with Blue Origin in CSP, you can watch our recorded CSP Training Webinar using this passcode: mNLzKh2J.
  • If you’re having technical issues, please contact Coupa Supplier Support at [email protected] or use the supplier support chat located in the bottom right of CSP after you log in
  • CSP Documentation for Suppliers can be accessed in Coupa Compass
  • Contact Blue Origin at [email protected] if you have any business-related questions

What are some tips to troubleshoot technical problems?

Use Chrome/Edge as your internet browser, disable pop-ups, and clear cache. When seeking support, include the PO number + error screenshots.

 

Orders & PO Collaboration

Will we need to complete Advance Ship Notices (ASNs) in Coupa?

Yes, Advance Ship Notices (ASNs) will be required in Coupa for all shipments except for service lines.

How will existing purchase orders be handled in the transition to Coupa?

Legacy Purchase Orders will be transferred to Coupa. Lines confirmed prior to Oct. 2nd, 2025 will be moved with a status of confirmed. Any confirmations after that will need to be reconfirmed in Coupa.

What is the time limit to confirm a purchase order in Coupa?

Purchase orders must be confirmed within 48 business hours. We recommend that you set up multiple authorized approvers in your CSP Account to confirm purchase orders in case of PTO, unexpected absences, etc.

Can any CSP user confirm a PO or does it need to be an Admin?

Any user who has access to the Orders section and has Order permissions will be able to accept/confirm the PO. The user does not need to have to be an Admin, but all Admins will have the required permissions. It is recommended to have multiple authorized approvers to account for PTO, unexpected absence, etc. Users will receive notifications if they have enabled these notifications in their user profile in CSP. To enable these notifications the user will need to navigate to the Notifications tab>Notification preferences>go to the Orders section>select email for “New PO Received”. Users can manage their Notification preferences on a user level.

How will we be notified that we have a purchase order?

Purchase Orders will be emailed to you and available in your CSP account. To update the email address receiving your purchase order emails, you can contact us at [email protected]. In addition, all users in your CSP account that have customer access to Blue Origin and can view Orders will get an email notification when a new PO is received. You can check your Notification preferences in the upper right corner of your CSP account to ensure you are receiving order notifications.

Can we use our purchase order email to create an invoice?

Yes, you can start creating an invoice right from your Coupa purchase order email. Simply click the Create Invoice button in the email to get started. The invoice will automatically include relevant information from the purchase order so you don’t need to re-enter it. Learn more about the process here.

Is there a way to download a copy of a purchase order or see all our past orders?

A PDF copy of the purchase order will be available in the PO email. You can also view all your past and open purchase orders in the CSP by navigating to the Orders page. To download a PDF copy of any purchase order in CSP, click on the PO number to open the PO, scroll down and click on Print View. When the print view loads, right click on the page and select Print > Save as PDF. 

What is the difference between confirming a PO and accepting a PO in Coupa?

Confirming a PO means acknowledgement that you have seen and received the PO. Accepting a PO denotes agreement of the outlined PO and stipulations.

Do we need to send an email to our buyer to confirm or acknowledge a PO?

Purchase Orders should be confirmed in CSP only and you do not need to send a separate email to the buyer. Your Blue Origin buyer will automatically be notified via Coupa when you confirm or acknowledge a PO in CSP. 

How do I confirm a PO in Coupa?
In the CSP, navigate to Orders > Purchase Orders > Actions > Create Order Confirmation. Enter the line-level Promised Delivery Dates (arrival at Blue Origin ship-to). Click Submit. 
Which date should I enter as “Promised Delivery Date”?
Enter the committed arrival date at Blue Origin’s ship-to address, in the ship-to address time zone. 
How does Blue Origin measure supplier performance including On-Time Delivery (OTD)?
OTD compares Blue’s receipt date with your confirmed Promised Delivery Date entered at the online level. Blue Origin expects suppliers to achieve >95% OTD to remain in good standing.
What is the expectation to update a delivery date (in the event of a schedule change)?
Per our T&Cs “if Supplier anticipates changes to the Specified delivery date, Supplier must update the estimated delivery date through written communication…within five (5) business days of knowledge of the change”. We are requesting suppliers use Coupa PO Collaboration as the notification tool for date and quantity changes.
Do early deliveries count as on-time delivery?
Not by default. Early deliveries may be marked off-time unless pre-approved.
Can I confirm partial quantities or split deliveries?
Yes, where allowed. Confirm the quantity you can deliver and set the Promised Delivery Dates per line. If the UI blocks partials, contact your buyer.
How do I handle services POs?

Use the Promised Delivery Date as the planned completion/milestone date. Coordinate any changes with your buyer.

I don’t see the Confirm button or can’t edit dates. What should I do?
Check your CSP connection and your user role. The PO may be closed or set to disallow changes. Add a comment with your needed date and contact your buyer.
What are some tips to troubleshoot technical problems?
Use Chrome/Edge as your internet browser, disable pop-ups, and clear cache. When seeking support, include the PO number + error screenshots.

RFQs / Sourcing Events

How will we receive notifications about RFQs in Coupa?

Supplier RFQs will go through sourcing events in Coupa. Suppliers can configure sourcing notifications in CSP user settings to make sure they receive email notifications about RFQs. Users can view their system notifications and manage how they receive notifications in Coupa. These settings are available in your CSP Account by navigating to the top right and clicking on Notifications to view your notifications and Notification Preferences to adjust your settings. Learn more here: View and Manage Notifications

Which users in Coupa will be notified about RFQs and can respond to RFQs?

All CSP Users with the Admin or the Sourcing permission will receive emails about RFQs and can respond in Coupa. To check user permissions in your CSP account, navigate to Setup > Users. A CSP Admin can update user settings by clicking on the Edit button by the User Name. 

Invoices

What happens with invoices during the transition to Coupa?

Any open invoices in Exostar will remain there to be processed in that platform, but nothing new will be accepted in Exostar as of Oct. 13th.

Is there a specific timeframe for when we can create an invoice in Coupa? For example, if my PO asks that I ship ASAP, can I create an invoice ahead of the set shipping date?

You can create an invoice as soon as you receive the PO in Coupa. There is no requirement to wait for a certain timeframe. 

Can I attach supporting documents to my invoice in CSP?

Yes, you can attach invoice-supporting documents in your CSP invoice. Blue Origin will receive the supporting documents in Coupa when you submit your invoice. If you need to share other documents with Blue Origin, send them the usual way via email.

Is Coupa changing the way we receive invoice payments? How do we update our payment method?

Blue Origin process supplier payments in a system outside of Coupa. There is no change in the way you receive your invoice payments from Blue Origin with the transition to Coupa invoicing. Coupa changes only the way you submit your invoices. The existing payment method you currently have set up with Blue Origin will remain in effect in Coupa and will be used for your future payments on invoices you submit in Coupa. If you wish to change your payment method or review payment terms, please contact your Blue Origin representative directly or send an email [email protected].

How do we view the payment status for an invoice?

Once you submit an invoice, you can monitor the status of your invoice in CSP. You will receive a notification when Blue Origin has approved your invoice. Once approved, you can access the invoice details and view Payment Status at the bottom of the invoice in CSP. 

How do I respond to any questions or comments about my invoice after it's submitted?

Once you submit your invoice in CSP, you will be notified if Blue Origin has any comments or questions that need to be resolved. You will be able to view comments from Blue Origin at the bottom of your invoice and be able to respond directly within the invoice by adding and saving comments. Blue Origin will then be notified and receive your responses in Coupa.

How do I respond to any questions or comments about my invoice after it's submitted?

Once you submit your invoice in CSP, you will be notified if Blue Origin has any comments or questions that need to be resolved. You will be able to view comments from Blue Origin at the bottom of your invoice and be able to respond directly within the invoice by adding and saving comments. Blue Origin will then be notified and receive your responses in Coupa.