Atlantic Aviation Coupa Implementation – FAQ
Click on a question to learn more about using Coupa with Atlantic Aviation
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If I already have a Coupa Supplier Portal (CSP) account, do I need to create a new one to work with Atlantic Aviation?
No, you do not need to register for a new CSP account. You can simply link your existing account to Atlantic’s Coupa instance. Check out this guide to learn how.Â
All suppliers are still required to complete our external update form, which collects key business details such as your contact information, address, and tax information. Once linked, navigate to Business Profile >Information Requests >External Update Form
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I didn’t receive a Coupa Supplier Portal (CSP) invitation, who should I contact?
Please email [email protected] to request that your CSP invitation be resent.
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My Coupa Supplier Portal (CSP) invitation link has expired. Who should I contact?
Coupa Supplier Portal (CSP) invitations expire 30 days after receipt. Please email [email protected] to request that your CSP invitation be resent and complete your onboarding forms as soon as possible.
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My Coupa Supplier Portal (CSP) invitation needs to be sent to a different email address, how can I resolve this?
Please refer to your email invitation and locate the ‘Forward this Invite to Someone Else’ button directly within your CSP invitation email or on the Coupa account creation page. This will allow you to complete your CSP registration using a different email address.
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I need confirmation of Atlantic Aviation’s account number, who should I contact?
If the account number is not readily available in your records, please contact your Atlantic Aviation contact or email [email protected] to request the account number.
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I sent a Coupa Connection Request to Atlantic Aviation, but it hasn’t been accepted. Who should I contact?
Atlantic Aviation does not accept Coupa Connection Requests. You would have received a Coupa Supplier Portal (CSP) invitation directly to your email. Please accept that invitation to create your CSP account or link your existing account to Atlantic Aviation’s Coupa instance.
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Do I need to pay to join the Coupa Supplier Portal (CSP)?
No, the Coupa Supplier Portal is free to use. When signing up, be sure to select the free version of Coupa—do not choose Coupa Verified or Coupa Advantage.
For step-by-step guidance, click here to access detailed instructions on how to sign up and complete your onboarding forms.
If you’ve already paid for a Coupa subscription and need a refund, please send your refund request directly to [email protected].
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What happens if I don’t sign up for the Coupa Supplier Portal (CSP)?
All suppliers will be expected to submit invoices through electronic channels.Â
Please note that if you choose not to sign up or transact with us through the Coupa Supplier Portal (CSP), your payment method may be changed by Atlantic Aviation, or your payment may be delayed.
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What are some of the benefits of registering for the Coupa Supplier Portal (CSP)?
– Real-time visibility into purchase orders, invoice status, and payment details
– Easy self-service capabilities to update business and payment details without back-and-forth with AP teams
– Faster payments enabled through properly submitted digital invoices
– Free to use, with no subscriptions or transaction fees
– Automatic notifications for new POs, invoice updates, and payments
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After signing up for the Coupa Supplier Portal (CSP), is there anything else I need to do?
After registering for the CSP and completing your Business Profile, you must also complete the external update form. This form collects key business details, including your contact information, address, and tax information.
Navigate to Business Profile>Information Requests>External Update Form or check out this guide to learn how.
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I’ve accepted the CSP invitation, but I can’t see the External Update Form. What do I do?
If you can’t see the External Update Form, the form has expired (likely because the form was not filled out within 30 days of receiving the initial CSP invitation). Reach out to [email protected] to request the External Update Form to be resent.
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How do I update my business data and payment information?
To make changes to your business data, navigate to Business Profile >Information Requests >External Update Form. Once you’ve made your changes, click submit. For step by step instructions, check out this guide.
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How will I receive Purchase Orders (POs) from Atlantic Aviation?
- Coupa Supplier Portal (Recommended): If you’ve signed up for the CSP, you will be able to log into Coupa to manage POs and submit invoices to Atlantic AviationÂ
- Email: You will receive an email with links to view the PO, manage and act on the PO, and create an invoice all directly from the email that will be sent to you
Click here to view the step-by-step instructions on how to manage POs and invoices for Atlantic Aviation.
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When should I start submitting invoices to Coupa?
We are targeting a go-live at the end of September. Continue submitting invoices through your current process until you receive the formal go-live announcement.
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How do I submit invoices to Atlantic Aviation?
- Coupa Supplier Portal (Recommended): If you’ve signed up for the CSP, you will be able to log into Coupa to create/submit an invoice for Atlantic Aviation
- Email: Create an invoice directly from the PO sent to you via email
- cXML: If enabled with Atlantic Aviation, Suppliers can receive purchase orders directly to their system. To enable cXML, reach out to [email protected]
Click here to view the step-by-step instructions on how to manage POs and invoices for Atlantic Aviation.
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Will all invoices be required to have a corresponding Purchase Order (PO)?
We are moving towards a ‘No PO, No Pay’ policy. All invoices should be backed by a purchase order (PO) that is submitted to you from Atlantic Aviation.
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Can I continue sending invoices by email or physical mail?
We are moving towards requiring all suppliers to submit invoices through electronic channels—either via the Coupa Supplier Portal or by invoicing directly against a purchase order received by email.
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I have a question not answered in training about an invoice that I submitted, who should I contact?
Reach out directly to your Atlantic Aviation contact or email [email protected] for support.
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What should I do if I don’t have a Purchase Order (PO) to submit my invoice against?
Please reach out to your Atlantic Aviation contact to request that a PO be created. Once the PO is available, you can submit your invoice against the PO in the Coupa Supplier Portal (CSP).Â
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What should I do if I have a question or comment about a PO I received?
All communication regarding a Purchase Order (PO) should be handled within the comments section of the PO you received. Please add your question or comment directly in the PO’s comments section in the Coupa Supplier Portal (CSP).