Frequently Asked Questions

 

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Coupa at LinkedIn

Using Coupa

Purchase Orders, Invoices, and Payments

New Supplier Payment Programs

Coupa at LinkedIn

When is Coupa launching at LinkedIn?

LinkedIn is launching Coupa for purchase orders, invoices, and payments on March 11, 2024.

What do I need to do as a supplier to get started?
You’ll need to create a Coupa account and enter information about your company in an online form to complete your account setup. You’ll receive an email invitation from Coupa to set up your account and provide your information when we launch on March 11, 2024.
Is there a cost to use the Coupa Supplier Portal?
No, there is no cost to LinkedIn suppliers to use the Coupa Supplier Portal (CSP). Coupa offers paid services to suppliers including a Verified program and enhanced support options which you may see available in the CSP, but these are not required to work with LinkedIn in Coupa.
What if I already use the Coupa Supplier Portal with other customers?

You can use your existing Coupa Supplier Portal account to do business with LinkedIn. You’ll use the same invitation that goes out on March 11, 2024, to connect your Coupa account to LinkedIn. Be sure to provide us with the email address you currently use to access Coupa so your invitation from LinkedIn goes to that email address. 

What are the benefits of Coupa?

Coupa makes it easier to do business with LinkedIn by providing a centralized platform for managing your business with us. Some of the important differences you’ll notice are: 

  • The ability to communicate directly with LinkedIn Source-to-Pay teams in Coupa, without relying on email or phone calls. 
  • Self-service options to check on the status of a sourcing event or payment. 
  • Quickly flip a Purchase Order to an invoice either from your PO Email or in the Coupa Supplier Portal. 
  • Access to new payment options and terms. 
  • Easily update your company’s information on your own.
Who do I contact if I need support?
  • If you have a general question about our purchasing processes, email purchasing@linkedin.com to create a support ticket. 
  • During onboarding, you will receive an email address to contact for support with Coupa. 
  • For general help using Coupa, visit https://supplier.coupa.com/help/ or utilize the online chat in the Coupa Supplier Portal.
  • Coupa offers general supplier training webinars each week. You can register here: https://supplier.coupa.com/webinar-registration/
I'm a supplier with in-progress purchase orders. How does this impact my business with LinkedIn?

Any open POs at the time of go-live will be transferred to Coupa and receive a new PO number. The new PO will only have any remaining open amount and future invoices will pay against that new PO number. Any legacy PO number will be referenced on the new Coupa PO. You’ll be able to find your new PO in Coupa as soon as you create your Coupa account or connect an existing Coupa account with LinkedIn.

Using Coupa

What is the link to the Coupa Supplier Portal (CSP)?

The link to sign into the CSP is https://supplier.coupahost.com/

How do I create an account in Coupa?
The following resources explain how to create a Coupa Supplier Portal (CSP) account: 

Coupa provides detailed information for suppliers at the Coupa Compass knowledge base

How do I connect my existing Coupa Supplier Portal account to LinkedIn?
You need to contact your customer and ask them to send you an invitation link to join Coupa Supplier Portal (CSP).

Please see this article for further details:

Can I enable multi-factor authentication on my CSP account?

Yes! Learn how you can use multi-factor authentication to protect your information on your CSP account here.

How do I participate in a sourcing event?

The following links provide information on sourcing events for suppliers: 

What is a 'New Supplier Risk Questionnaire' sourcing event?

The ‘New Supplier Risk Questionnaire’ is a process designed to collect information on Compliance, Corporate Conduct & Behavior, and Supply Chain Integrity. This is required for new suppliers engaging in business with LinkedIn.

How do I find out if I was awarded (or not) at the conclusion of a sourcing event?

Your LinkedIn Sourcing Manager will be your main point of contact and will provide any applicable communication regarding a Sourcing Event award. 

Can I create a catalog for LinkedIn?
Email pu[email protected] to discuss if a catalog for LinkedIn buyers may be a good fit for your business. The following articles provide basic information about catalogs in Coupa. 

Purchase Orders, Invoices, and Payments

If I use the Coupa Supplier Portal, who pays me?

LinkedIn pays you directly. Coupa does not pay suppliers on behalf of buyers.

How can I view or edit an invoice?
  • Suppliers can view the status of an invoice in Coupa, as well as leave comments to communicate with the LinkedIn team. 
  • Read this article to learn how you can view and edit invoices sent to customers. 
  • Escalate concerns about an invoice by emailing [email protected].
How can I check my payment status?
  • For suppliers getting paid with virtual credit cards, you’ll receive remittance advice by email from Coupa. You’ll also be able to view detailed payment information and remittance information in the Coupa Supplier Portal. Find all things related to viewing card payments in Coupa in this guide.
  • For suppliers getting paid with ACH bank payments, you’ll be able to check general payment status at the bottom of your Invoice in Coupa. 
How do I submit an invoice or credit memo?

The following links provide information on how to create invoices or credit memos: 

I need to add a legal entity and remit-to account so I can create an Invoice. How do I do that?

Click on the help tips below to learn how to add a legal entity and remit-to for e-invoicing in Coupa.

New Supplier Payment Programs

What is the virtual card program?
  • LinkedIn offers suppliers the ability to opt into receiving payments via virtual credit cards. Suppliers who accept virtual credit card payments are eligible to receive improved payment terms upon invoice approval.
  • Your company is a good candidate for virtual card payments if you accept credit cards for payment by email, don’t charge additional service fees, and would like to receive your payments faster.
  • New suppliers are prompted to enroll in virtual credit card payments when creating their Coupa Supplier Portal account.

*Virtual credit cards are available in the following countries: United States, Canada, Australia, United Kingdom, Germany, and France. Merchant Discount Rate applies. The merchant discount rate (MDR) is a fee that merchants pay to a payment processing company (Amex) on credit and virtual card transactions.

What is the early pay discounts (EPD) program?

  • LinkedIn gives suppliers the ability to offer discounts on select invoices in exchange for receiving payment via earlier terms.
  • You’ll need to complete additional setup steps to turn on EPD in your Coupa Supplier Portal.
  • New suppliers are given the option to set up early payment discount preferences when creating their Coupa Supplier Portal account.
  • You’ll receive an email notifying you if LinkedIn has added you to an early pay discounts program in Coupa, allowing you to use this feature on your invoices.