Please check your spam folder as it may have been sent there. If that does not resolve the issue, please contact Support via the chat window on the Coupa Supplier Portal (CSP) and a member of the team will assist you.

Please use the following link to reset your password for your CSP account. You will need to use the email address that you used to register for your CSP account.

• Forgot password

If you need to change the email address for your CSP account, please reach out to your Coupa customer(s). They will need to update your record in Coupa.

Please ask them to do the following

• Log into their Coupa account and look up your supplier record.
• Unlink the existing email address on your supplier account.
• Change the primary email contact to the new email address 
• Save 
• Then resend the CSP invitation to the new email address that you have specified.

1. Ensure you are not using the browsers auto-populating feature to enter username and password.
2. Try in a different browser or incognito mode.

Please contact your Coupa customer, and ask them to check the status of your supplier account. 

You need to contact your customer and ask them to send you an invitation link to join Coupa Supplier Portal (CSP).

Please see this article for further details:

• How to request to add customer

Please read the following article which explains how to set up a new user account:

• Adding users to your account

Once you have successfully set up a new user, you can edit their profile in the Admin page and select the customer, they need to be connected with.

Please see the following article for more details:

• Merge request

Please contact your Admin user with this request. They can check your permissions on the Admin Page and give access to the customer if required.

Once you have merged accounts, it is not possible to unmerge them.

Be sure to read and agree to the Terms of Use of the Coupa Supplier Portal. Read more about them and where you can find them on your account here.

Please note you can configure your PO delivery method only if your customer allows you to modify your profile.

Learn how you can use 2-factor authentication on your CSP account here.

Note: Coupa allows for customers to require that their suppliers enable two-factor authentication for accessing their data, in which case you have to enable it.

Find Coupa Supplier Portal user guides in Chinese and Japanese here.

• To complete my profile

If you have further questions please contact your customer.

Click on the help tips below to learn how to add a legal entity

• How to set up e-invoicing
• How to set up a legal entity

Please contact your customer and ask them to allow you to create invoices. Your customer manages these permissions.

Read an overview of the purchase order process.

A short video on Orders in the CSP.

Under the image scan, you need to attach a pdf copy of the invoice. The file types that are supported, which are: PNG, GIF, JPG, JPEG, JPEG, TIFF, or PDF. If you are unclear what you need to add as an attachment, please reach out to your customer.

Once the invoice is submitted, you can not edit/delete/cancel it. You need to contact your customer in this situation.

Please reach out to your customer, and they will be able to advise you further.

Once the legal entity is created, only the remit-to-address or ship-from-address sections can be removed and re-added without the need to delete and recreate the entire legal entity. If you need to change the invoice-from-address section, you will need to create a new legal entity.

Please see the following article:

• How to set up e-invoicing

Tips on setting up your punchout catalog.

• Punchout Catalog Setup
• Configure Punchout
• We also have partners that can help you set up and manage your catalog.

• Create or Edit a catalog
• View and Manage Catalogs

You’ll need to deactivate the old remit-to account (bank account) and create a new remit-to bank account in order to change your bank information.

Note that your customer will need to approve this information in order to process subsequent invoices.

Please see the following article:

• Setting up and managing legal entities and remit-to acccounts

If you change your banking information, it will reflect only on invoices created after the change.

Here are a few help articles on Coupa Early Pay Discounts

• How to decide whether to offer Early Pay Discounts
• Benefits of Early Pay Discounts
• How to set up Coupa Static Early Pay Discount preferences
• Watch a video on Coupa Early Pay Discounts in the CSP

You can always send an email to [email protected].

If your customer is a Coupa Pay customer, then you’ll receive an email notification or be able to log into the CSP to stay on top of payment updates.

If your customer isn’t using Coupa Pay to pay you, please reach out to the customer directly to receive an update on your payment.

Coupa Pay Help Center

Click here for help on domestic and global bank transfers.

Click here for help on getting paid via credit cards.

Click here for help on Digital Checks.

Find all things related to payments in this guide.

This needs to be enabled by your customer.

Please read the following article:

• Advance Shipment Notices and Real-time shipment tracking

Here are a few help articles on sourcing:

• Sourcing Overview

You can always contact the sourcing support team at [email protected].

Coupa Support does not provide any direct technical support to suppliers.

Please contact your Coupa customer directly for assistance with any other questions/issues not related to CSP.

Please see the following article for more information:

• Create Custom Views

For any Coupa Supplier Portal (https://supplier.coupahost.com) related questions, you should contact our specialized Supplier Support Team at [email protected], or you can use the online chat available at
supplier.coupahost.com .

Please use the Online Message Board to communicate with your Coupa customer. It’s located in the bottom left-hand corner of every screen in the online event .

Alternatively, you can contact your Coupa customer by replying directly to the email invite you received. Even though the email invitation is a “Do not reply email” the event organizer will still receive it.

You do not need to have a Coupa or a Coupa Supplier Portal (CSP) account to take part in sourcing events. You can access a sourcing event directly from the email invitation sent to you by your Coupa Customer.

Your Coupa customer (buyer) may require you to have an account and sign in to view sourcing events. In this case, you will receive an email the first time you are invited to an event. This email contains your username (your email) and a link to set up your password.

For more detailed information refer to this link.

1. You will receive an email from the buying organization inviting you to participate in a sourcing event.
2. Follow the instructions in the email to go to the event.
3. Accept the Terms and Conditions.
4. Click on the activated Enter Response button at the bottom of the page to view details of the event.
5. Click on the My Response tab.

For more detailed information refer to this link.

Usually, this error happens because you are opening your Coupa Supplier Portal (CSP) and the Sourcing Event on the same browser. In order to open the event successfully, please try the following steps:

• Right-click on the “View Event” button, then click on “Open link in the incognito window”
• Alternatively, you can right-click on the “View Event” button, then click on “Copy link address” and paste the URL in an Incognito window of your web browser.

You can click on the links below to understand how to open link in Incognito window for each browser:
Google Chrome
Microsoft Edge
Firefox Mozilla
Safari

• You can also try opening it in a different browser (Edge, Firefox, Safari…) or clear your web browser’s cache and cookies.

You can click on the links below to understand how to clear cache and cookies for each browser:
Google Chrome
Internet Explorer
Firefox Mozilla
Safari

If you are getting the error message “Due to unsuccessful login attempts, your user account has been suspended temporarily. Your company’s Coupa administrator can unlock the account.”

If you enter an incorrect password several times, your account will lock. To resolve this issue you need to contact your customer who sent you the event invitation. You can contact them by replying to the email invite that you received for the event. Please provide the error message that you are receiving in the email. 

When you click on the submit button if the green banner appears on the top event page, this means it was submitted.
The history at the bottom of the event page would indicate the total amount, response name, and the time the response was submitted.

Depending on the time needed to complete your response, your browser may time out. To avoid losing your responses, you can enter them offline by using the exported .csv file and then import the file back into the event when you have it completed.

If you decide to fill in your responses online, make sure you save your changes frequently.

You can expand the item and you may see additional detail fields where you can add more information.

Attachments are limited in size to 250 MB.
Image attachments must be one of these types: PNG, GIF, JPG, JPEG, PJPEG, TIFF, or PDF. If you’re unable to attach or upload a JPEG file in Coupa, change the extension to JPG and try again.

Please note: These types of files can not be attached to Coupa documents: EXE, BAT, COM, SH, DEB, SO, ELF, BIN, RPM, TAR, KO, PY, PHP, MSI, AXF, PRF, or PUFF.

If the event owner/creator has made changes to the event, you need to accept changes before you can submit your bid. The checkbox to accept changes is above the Submit button.

When the buyer finishes making changes and submits the event, you will receive an online and email notification.

Clicking on the View Event button directs you to the event. When you access the event, you have to accept the changes made by the buyer while entering your response. If you want to upload your response to the revised event using Excel, you have to export the Excel file and import it back with your response.

You will receive emails periodically reminding you that an event is about to end. If you intend to submit a response please submit it before the event ends. If you have already submitted your response and you do not need to make any further changes, you can ignore the reminder emails.